Resolve customer issues In Time, On Time, Every Time
Resolve customer issues In Time, On Time, Every Time
Remotely detect and resolve issues before they become a problem using Internet of Things (IoT) sensors.
Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.
Send personalized surveys after field service calls using Dynamics 365 Customer Voice.
Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.
Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.
Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization.
Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management to improve service accuracy.