Dynamics 365 – Commerce

Connect digital, in-store, and back-office operations on an omnichannel commerce platform.

Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.

Let customers buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.

Centrally manage promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.

Enhance customer experiences across shopping channels, helping exceed customer expectations through tailored product selections.

Deliver endless aisles purchasing options by offering customers access to your full product catalog whether in store or online, regardless of stock levels or location.

Works seamlessly with Dynamics 365 Customer Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.

Foster lasting relationships through AI-driven recommendations, insights, and loyalty programs.

Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.

Deliver personalized, appealing web experiences with content-driven commerce strategies.

Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels

Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.

Cross-sell and upsell products using AI-based recommendations that help customers to easily and quickly discover products that are relevant to them.

Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.

Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.

Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.

Verify page content accessibility using Commerce authoring tools and Accessibility Insights to ensure that every customer can easily access page content.